H&R Block

We made an appointment in advance for 12pm then arranged an extended lunchbreak to attend appointment. When arrived we told to sit an wait then no other contact. After 25mins I went and asked how much longer as we had only planned on the hour off work. They said they didn't know could be awhile longer as the lady we seeing still on phone. We were asked to reschedule. A complete waste of our time and energy. Taking time off work and then getting to appointment. Awful customer service, if you are busy or running late please just communicate this to the customer so they can make their own decisions with this not just sit waiting and wasting time.

Did my tax return on the 5th July ,standard tax return usually takes no more than 2 weeks to be processed and the return to be received. After 3 weeks I called the office as my return was still pending. Not a lot of information was given to me why it was taking so long. A week later I sent a email and chased up with a phone. No response to my second email and no phone call returned. I had to spend 2 hours chasing this up with the ato. Surely this is what I pay my tax accountant for. To chase up any issues with my return. Will not be using H&R block again . Poor customer service

We’ve just had our tax returns done by Crystal and we highly recommend you do the same. She was really lovely to deal with and took her time to get us the best return she could and plenty of tips for our next tax returns. We will definitely be coming back.

I telephoned H & R Block , I spoke with Crystal made an appointment which I had within three days from my initial contact with H & R Block. Crystal was the accountant as this was my first appointment with them I was nervous but Crystal was fantastic she made me feel at ease. She was very professional easy to talk to. Very knowledgeable and explained things to me in a way that I could understand. It was a great experience I would no no hesitation in referring any one to H & R Block Woy Woy. There fees are very very reasonable.If you want your tax done go here look no further the team here are professional ,easy to talk to and understand. Thanks again Crystal. Kind regards Peter Mormanis

Katrina was great! Professional and thorough!