Mystique Jewellers

Very happy with the customer service Naomi was amazing a true credit to her customer service levels and great knowledge was a pleasure to be served by her. Very happy customer she gives the best advice

Terrible customer service and return policy. Had a ring transferred from another store which I had my husband pay for and pick up, as he happened to be going to Orion the afternoon they phoned to say it had come in. Unfortunately, when I got it home and tried it on, it was too big. When I asked to exchange for a size smaller, I was told it would be an 8 week wait. Mistique would not refund the ring and told to go to an actual Pandora store to try to negotiate an exchange. My husband should have been told at point of sale that returns would not be accepted and knowing this, I would have come in to try on the item before purchasing. Very deceptive and disappointing.

I love this store l have spent big time on Pandora there very professional so thankyou

Well words can not explain what you all did for me today. I went in to look at your ring selection. I chose one that needed to be upsized and was talking to Steve the jeweller who does this and he was happy to have it done by Saturday. Steve you upsized a ring for me on the same day. Your service your honesty was really appreciated. Sarah your customer service was amazing I am so happy with everything you both did for me. I have found my jeweller and will be recommending you to everyone. See you for my next gold and diamonds gift.

My fiancé and I have been looking for a ring after getting engaged on Christmas day.We came into the store a number of times in the last few weeks to get ideas of what we wanted. The ladies there are amazing. So helpful and they remembered us after our first visit. Naomi helped with getting in a diamond for us and organising an appointment for design. She has great customer service and kept in touch regularly with updates. She was really enthusiastic and made us excited about the process. Thank you for your help.

My partner and I are getting married in April 2022 and although we are still awhile away from it we wanted to find rings incase we had to order them in. Every single shop we went to at Orion had nothing we liked!!The very first ring Willow picked out for me I fell in love and same for my fiancé! He even found it hard at other shops too!Thank you willow for your amazing customer service! Even tho we didn’t buy anything straight away we will be back to buy the rings soon!

Just for the customer service I received and I didn't even buy anything. I visited this store to see if I could get a cross I'd bought overseas polished/cleaned. The staff member was so lovely and cleaned it for free. I will definitely visit store again if I need to buy some jewellery.

Quoted for minor repairs. When collecting it was unfortunately" just slightly more than double the verbal quote that I received the day of dropping it off. I couldn't get a written quote on the day as all jewellers had Covid apparently

Had 2 rings modified. Very happy with the outcome. Jewellers did the alterations exactly as requested, at the price quoted & by the deadline given. Thanks

Travelled all the way from Mt Gravatt on Sunday 24th to find store closed.Opening hours on door said open!!Very disappointed.Won’t go there again.