Panthers Penrith Rugby Leagues Club

I am lodging a formal complaint regarding the birthday party I had booked for the 21/5/23 with timezoneThe party was a nightmare and at no stage did I get to see my child enjoy her day which, which is a memory parents value for many years to come.Initially when I confirmed my booking and called the venue, I was told that I could purchase food for the party and bring it down. I said that I was going to have the children eat at 11am. At no stage was I informed that this would not be possible, until today when I went to purchase food and all the eating locations were closed and not opening until 11:30. Clearly this is problematic, and I was not informed when speaking to the Timezone representative who should have mentioned to me when booking that food venues were not open at this time. I went and spoke with the 'party host' who told me multiple times throughout the day when things went wrong, that there was nothing she could do.Party host did no hosting, she stood behind the desk and only handed out the cards and spent the remainder of the day talking with other employees behind the desk. She didnt interact with the children, didnt come over and assist for the children to sing happy birthday. I am not clear on what aspect of being a 'host' was she responsible for but it certainly wasnt assisting with the party.The worst and most concerning part of this nightmare party was a Work Health and Safety issue. My mother leaned up against the sideboard bench and her blouse was heavily wet from a large puddle of water on the bench. This area contained my party bags whih were also wet and some ruined completly as they were paper and not plastic bags. Please see images of water cocenrn. The water was running off from the roof in a constant flow down past what looked to once be an electrical port and onto the floor. I alerted the manager to the concern and she showed little care about it or the fact that the party had at this stage multiple issues, instead she wanted to inspect the party bags to determine if I was lying about the damage. I alerted them to the fact that there was an active power point nearby and that they needed to put a sign on the floor due to the constant flow of water. I was the person ensuring safety as I told them it needed to be wiped due to being a slip hazard. Please see the images of the water that occurred on both walls, the worst was located next to a live PowerPoint which I turned off as none of the staff took any safety measures. I asked if it was safe to remain in the area and the response was 'we wiped it off', this isn't an appropriate safety response. I know timezone isn't responsible for building issues but they wiped their hands of this issue and disregard the impact and safety it was having on the party.

Visited Panthers for dinner, a show and then had a relaxing drink in one of the many areas of the club. Much nicer now, plenty of room where you can hangout with crowds or find your own space and just relax if that is more your speed. Plenty of restaurants to choose from. Crab Shack was our choice on the night and we all had a great meal. Will definitely come back

Access to the ground floor bistro was a bonus for me as a Senior. The staff there explaining and giving directions plus short waiting time for the first class meals made my day. Best lunch place for sure!

This place is great, loads of places to eat, great cocktails and lots of pokies

Great food, bit clunky sign in service. Timezone was great, but drinks a little pricier then normal

Travel from South Australia to Spend Grand Final here back in 2022. Great atmosphere and good food. Love this place

Really nice resort style venue, plenty of eateries to choose from and lots of outdoor seating. You could really have a nice party here if you wanted to celebrate something.They didn’t have a lot of vegetarian dishes on offer in the bistro and pub which is why I only scored 3/5. The menu did seem a little dated for how modern the venue is as well.

All you can eat breakfast very nice fresh from 9am -10:30am

We spent most our weekend here staff was friendly, food was so good we ate at Kelly's Bistro, the Italian restaurant and could not fault anything had a jam in time zone shared some beverages at the squires bar

It's a money making venue. Pokies don't give you any challenges they are short on paying out. Lots of restaurants. Chinese was good but really short on service. It was a thrill however just being there.