Hobsons Bay Veterinary Clinic

While the vets have been fine, one thing that I have noticed is the vet practice is dirty. Always grubby in all different areas even in the back where they do operations. Due to moving we have been at a few vets all over the country and this is the dirtiest one I have seen. There is no excuse no matter how busy. Cleanliness is paramount when treating animals.

Super happy. New to the vet, they fit me in at short notice. I was a little worried about cleanliness (after another review I saw) but it was spotless. Mel was lovely and reassuring.

Duty for care zero. Recently our dog had an operation for kidney stones. Follow up consultation all about more money $ without investigating why our dog is in an emancipated condition. I called for support and was advised Hobsons Bay clinic is too busy and was advised to take our dog to another emergency vet in Kensington. No support on offer for a very sick animal

I’d been happily using HBVC since my dog went to puppy school 12 years ago, but had a disappointing experience when she died last year. More attention to admin and compassion is needed around end of life care and advice. When my dog became ill we saw two different vets who gave us conflicting advice and different (very expensive) meds within days of each other. Then after spending a harrowing night at Kensington 24 hour vet we were told to take our dog to our regular vet (HBVC) the next day. On arrival, clearly beside ourselves with worry, my daughter and I were asked sharply by vet Robyn “why are you here?!” Her lack of compassion at that distressing time was quite shocking.When I made a call a few days later to discuss a possible home visit for euthanasia the vet seemed eager to get off the phone rather than explain the process. Thankfully our dog died at home on her own time soon after.I notified HBVC with a card thanking them for caring for our dog over the years. A week later a letter came to inform us our (now dead) dog was due for a check up.It may seem like these are all small issues but at a time when we were worried about and then grieving for our lost animal friend it all added up to an awful experience and one I won’t forget.HBVC please have your vets compare notes when looking after sick / dying dogs, have all of your vets do end of life compassion training because it really does matter SO much for the families of beloved pets.

I bought my dog here after she received sub-standard care at another vet clinic. Hobson's bay staff were all very thorough, caring and friendly. They helped my pup recover from what was becoming a chronic condition. Happy pup and very satisfied owner.

David, the owner, is easily the best vet I’ve ever been to and I’ve had 4 of my own dogs over 18 years and lots of need to visit vets! He is clear and easy to understand and extremely supportive. My dogs have come out of multiple operations and recovered quickly with his expertise. I am deeply grateful for the service and care especially around the passing of one of my dogs.

Amazing service and such lovely staff. My dog accidentally got out and handed into these guys, I couldn’t thank them or the person that handed my boy in enough

Excellent vets, staff professional, kind and caring.

Extremely rude and pushy. Very abrupt and abrasive dealing with customers with sick / dying pets. Not compassionate at all. Clearly only care about getting money out of you. Will never be going here again and highly recommend not taking your pets here.