Prospect Medical Centre

Does not Bulk Bill any more!! Its a shame they're going that way, I have been going here for many years, I use Dr Singh regularly but can not afford to go there now and will need to find a new doctors and have all my files moved over.. Sad to hear they are now charging $59 (you $39 back from Medicare) but you still need to have $59 everytime.

I brought my mother-in-law to see Assoc/Prof MD Moniruzzaman just because the doctor speaks Bengali. Unfortunately, the medical centre is completely unprofessional. I don’t know how their booking system works. The doctor called her at 5pm for an appointment which was supposed to be held at 2pm. A 3-hour delay is very disappointing! I never had such a long wait to see a doctor in any medical centres in Australia.

Very bad experience with Dr Radhika. She is very rude, doesn’t know how to talk with patient. Never going to visit herI went to Dr singh and Dr Rehman both were very good, decent , human. Both ready to listen our problems and entertain my all questions with empathy.

Unfortunately after my last experience I have had to delete my previous review and leave a much more negative one. I have been coming to this practice for years and had booked an appointment with Dr Singh. When I went to checkin, the receptionist refused to see me as ‘he is not accepting new patients’ I explained that I am not a new patient and that this is my regular GP clinic, and she refused to listen to me. I have since rebooked at a different practice and will not be in a hurry to come back.

Multiple appointments here have resulted in hour long wait times, apparently a fault of the check in system done by the receptionists. When the doctors are informed they still bring in other patients ahead of the ones they have skipped over and with no apology. Will not be returning.

Don't waste your time going to this place, worst doctors i have seen in my entire life. They're very lazy and dismissive, an show no interest in your health problems.I went to see one doctor there about a problem i have and she didn't even want to do an examination. Now 6 months later i still have the same problem but it's much worse and I'm no closer to getting the surgery to fix it.Then there was another doctor that i had stuck with for 6 months to try an get issues fixed but he kept sending me to people that didn't have the capacity to diagnose or treat them.Then there's Dr Benchod that supposedly doesn't see new patients but does if you're Bharaati or Punjabi.(seems racist to me if you only want to see patients from your country of birth)The reception staff are rude, arrogant and very unprofessional. They will interrupt you while you're trying to explain something and then you end up having to repeat yourself anyway.(Recently i had a receptionist try and say that i had missed 2 appointments which just isn't true. If anything they were the appointments they had cancelled on me because the doctor didn't show up)And don't bother raising any issues with management. I have tried that but they either don't get back to you or they just say that they have no control over what the doctors do or don't do.Overall, this place is a very poor excuse for a medical centre and you should look elsewhere if you care about your health, because this place doesn't !!![If you have experienced similar problems at this clinic i encourage you to lodge a complaint with the Australian Health Practitioners Regulatory Authority( A.H.P.R.A)]

Dr Jagannath Mudaliar is the worst doctor in this Clinic. Do not book with him. He’s arrogant and doesn’t let you speak.I went for a blood test and I wanted to check iron as I’m vegan. He said I cannot do it because he wanted me to check first B12 and then if it was not right then he could check for iron. I do have history of iron deficiency and I had done iron infusion 4 months ago in the same clinic! They told me to come back to check how I was going. Now the doctor doesn’t let me have the iron test done! Claiming that I need to come again after b12 is checked.Not even the person who extract the blood agreed with him! He just wants you to come back as they have increase their fees. I have to pay an extra 20$ apart from my usual insurance! Scammers!

For some reason, I can never get through to return missed calls or make an appointment. I always need to drive to the clinic and see the receptionist face to face to book, which is inconvenient. This needs to be addressed urgently, as it is very frustrating being left on hold for 20 or 30 mins with no outcome. The system must be broken, as once I was on hold for 30 mins, drove to the clinic, and spoke to the receptionist within 30 seconds, who wasn't even busy or taking other calls?

Don’t even bother booking an appointment! They are NEVER on time! Prepare to wait 30mins past your appointment time at least! And only expect 5mins of the drs actual time. Plus bonus they charge you if you want all your documents sent to another gp! So ridiculous, astonishingly disorganised!!!! Rude and zero care factor from any of the staff

Had my iron infusion today and Charlotte was my nurse doing the infusion. I was quite nervous before the infusion. She explained every step thoroughly made me comfortable and also got me glass of water. She is such a happy and bright girl. Done with the infusion in 30 minutes and made sure I was all good before leaving.