Auto & General Arncliffe Assessment Centre

I had a nightmare experience dealing with Budget Direct AKA Auto and General. They were extremely difficult to deal with, and I had to follow up numerous times for updates on my claim. It was incredibly frustrating, and it seemed like they were doing everything possible to hold up my claim and cause me frustration. Overall, I was very disappointed with the level of service provided by Budget Direct, and I would not recommend them to anyone.

Budget Direct are REAL SCAMMERS. Stay away, they will steal your money, the only things you are going to gain are losing money, severe stress & headache, and wasting time.

The most appalling customer service experience of my life. Wrong information by staff for a month about my claim on each call I made to them over 5 weeks. Not a single call to me in 5 weeks after my claim and my car being towed. I didn't even know where my car was. Still waiting for my excess to be refunded. What a joke of a company.

Budget Direct is looking for any excuse to not paying the claim. watch out these thieves who ripping you off and wasting your money and time and they don't do the right thing. Guess what! you are not allowed to write a review on their website, while the website clearly showing thousands of 4 stars and plus happy customer's reviews, cuz they only publish the good review and not any bad one. if you looking for true reviews, check out google, Trust Pilot, My Word of Mouth, Product Review! that is where you can see the true reputation of this dodgy company who is just ripping people off!

We made a claim after rain water damage. From the very first conversation you could see that they were attempting to pay as little as possible. They were constantly scrutinising what we said and showing us cynicism. They made an agreement on temporary housing costs and then reneged. They didnt pay us costs for temporary accomodation in time so we had to leave our house and pay and arrange our own accomodaiton.They attempted to cancel our building contract without reason.They tried to deny we had damage, where it clearly was.They were rude, and bordering bullying!It was a nightmare!

Buyer Beware - Budget will find any excuse to get out of paying a claimWhile they have cheap policy's when you have an event they don't pay out.We suffered storm damage in our house and they claimed faulty workmanship and poor maintenance as their way not to pay.We had 800mm of rain in Cyclone Debbie fall in 8 hrs. Seriously that was an extreme weather event, everyone had damage in Northern NSW.You pay for what you get.DO NOT BUY INSURANCE FROM THEM, THEY WILL NOT PAY OUT

BUDGET DIRECT are the WORST insurance agency I have ever dealt with. You are charged a higher premium if you have an indecent even when you are NOT AT FAULT. They are super dodgy and don't tell you that the way they define 'claim' is ANY issue you have ever experiences, even when you have never been at fault.They are not budget at all. They seem cheap but when you need them (again - not at fault) they charge you a higher premium which is more than the quotes I got with NRMA and other insurers.If you have more than one policy (in different names but connected for convenience) and there is something that needs to be sorted on policy 1, then Budget Direct stop all work on all other policies. In fact their people cannot even see your other policies nor any information about them.PLEASE SAVE YOURSELF THE STRESS AND WORRY AND PICK ANOTHER INSURER!!!

I had a mechanic run into me. The damage is to the bumper bar & perhaps the grill according to my mechanic whom I sent a sms photo. I lodge a Budget Direct claim with $700 excess & I am booked in a month later to Marrickville Prestige Smash Repairs. At 10.30 am on the day, with a 2 pm 15 min assessment appointment, this MPSR rep rings me & after seeing the photos -We only do small jobs". What does that mean? = they are only buffing out scratches? The mechanic that drove into me said my radiator hadn't been impacted. Apparently

If I could give zero stars I would. Lodged a claim and agent started asking me for paid irrelevant information and the said reimbursements are never actioned. Also, If you want to be told no managers are available then this is the insurance for you. Overall, poor customer service and lack of training is apparent.