Service NSW

I've visited here multiple times for various needs including registration and driving tests. My experiences have largely been positive. A special shout-out to Anil, who, while he did fail me on one occasion, provided fair and constructive feedback that helped me pass on the next try. His guidance has been very beneficial.As a whole, the service provided here is commendable. However, there is room for improvement. During peak hours, the place can become quite crowded, and the staff on hand seem insufficient to manage the rush effectively. I believe enhancing staffing during these high-traffic times would greatly improve the customer experience.Keep up the good work, and looking forward to more streamlined service during rush hours in the future!

The team were very efficient and tried very hard to get answers for my unusual request (trying to get permits to run a race car on closed public roads for a filming project). It’s a very busy RTA but the service team at check-in move through queues pretty quicklyOn-site parking is available including accessible parking and ramp entrance

It didn't suprise me when I went into Google Service NSW Botany and saw their low rating.Angel served us who was learning was lovely and patient. Her supervisor on the other hand really needs some training herself in customer service. She yells at people and when we were trying to understand a process, she yells saying you weren't listening to me". No Sarah

The Staff were fantastic. I have 2 broken ankles. I got the VIP treatment. I did have 2 wait like everyone else. It is a busy RTA.

Huge thanks to Rob for conducting my driving test and giving such easy instructions to listen to, and to the people who made the sign-in process and licence process so easy and stress free! (Huge apologies I may have selected the angry face for the barcode feedback instead of the happy face by accident!!) 5 stars all around

Absolutely awful staff didn't help one bit. Their touchscreen computers don't register touch so it made my experience there longer and more painful. Just go to the new Bondi junction one.

I had an extremely disappointing experience at this Service NSW due to the unprofessional and unfriendly behavior of their customer service representatives. Specifically, when I visited the location, Mariana demanded that I provide a document that was not required to obtain my ticket. I have visited several other Service NSW locations, and none of them have ever asked for such a document. After providing the requested document, Sony demanded another document that was also not necessary. This seemed like a deliberate attempt to make things difficult for me. It's ironic that when I visited another Service NSW location in the afternoon, I didn't have all the required documents, yet I was still able to complete my transaction smoothly.The unprofessional behavior and deliberate attempts to make things difficult made me feel unwelcome and frustrated. As a customer, I expect to be treated with respect and courtesy, and I hope that Service NSW takes steps to ensure that their representatives are more professional and customer-friendly in the future.

Really good experience. Staff is patience and friendly, they answer questions, they guide you through the steps of whatever you need to do. I took the driving test with them; I'm foreign, I drove for 22 years before moving to Australia, I took the test in Brookvale and Bondi Junction and in both Services reject my license for minor errors (always got a score in between 80% and 90%) and literally told me that I may know how to drive in my country but I didn't know how to drive in Australia".I book the test here because I needed the license and they had the nearest time available (good thing #1) and the instructors were absolutely respectful

Parking warning...make sure you have your wits about you if you plan on parking in the Services NSW parking lot. There aren't many spaces and people get extremely pushy trying to get in. One driver collided with another car whilst I was there and drivers were yelling at each other in all directions.Once you are in the door it gets a whole lot easier. First you need to 'check in' via customer service at the check in kiosk. Then they assign you a number/stub and after that you can take a seat.Suggest going on a Tuesday between 9am - 10am just maybe not after a long weekend!

Don't go there for driving test, the officers are too rude uneducated and give you fail for no reason, the are eager to search you for a mistake and they can not find something then invent a reason to fail you. Don't waste your time and money.