Ultimate Shutter

Highly recommended!!We used these guys for roller shutters and we were so happy with the service and product. Reliable and professional, a rare quality in businesses these day's.Will be using you again!

Super stoked on how well these things work, and look! Very high sense of safety and security now. Good work guys.

Purchased for our home to block out noise and light, plus add some security. The company did appear a tiny amount disorganised when booking in the job, but suspect this was due to Covid. They did however turn that back around by being veryavery and providing a high quality product. Andrew our installer did a fantastic job and was a top bloke. Highly recommend.

They wouldn't come out to measure up or show me the product in person until I gave them a deposit based on a computer generated quote from photos I sent of my windows. They said they didn't have a showroom to review their products 'due to covid'.After my deposit they sent someone out 2 weeks later to show me the product and take measurements of my windows. After talking with the subcontractor they sent out I find out that their product would sit in an unacceptable manner on some of my windows, I’d have to have power boxes to sit on the external walls and require conduit to be run along the outside of my house, proceeding with the install would result in the devaluation of my property and subsequently financial damages at the time of selling my property. This impart was due to the design of my house having some windows that are near flush at the top.To add insult to injury, I haven 't even picked colours yet and one of their managers said they can't refund me as they've already ordered my shutters???I let them know I'm dissatisfied with the product and do not wish to go through with the order as they can't offer a solution that wouldn't devalue my property or leave me unsatisfied with the quality of work.They claim I had a 48 hr cooling off period from the time of initial deposit (24th of Jan) to cancel, yet they sent someone out 14 days from the date of deposit ( 4th of Feb). Meaning the cooling off had expired before I even was shown the product in person or told the scope of their work and how it would sit on my property. Surely the team memeber/s involved in quoting up and selling me the product could have informed me of such things. However instead they referenced photos of past jobs that do not correctly represent the scope of work required on my premise. I believe this to be misleading.The time wasted trying to get a refund for a product that shouldn’t even have been ordered yet, is ridiculous. They gave me some reason about how they order based on what they think you 'll want and projected sales and therefore can't refund the deposit because they’re already ordered my product???They also had the audacity to ask me if I wanted to upgrade. Going through with this product will cost me more in lost value to my property than purchasing the product itself.UPDATE: --- 03/03/2022They said they would refund me, only once this review is removed... The review will stand and I Will be paying a visit to QCAT.

Great team to work with , was happy to negotiate on price and great communication along with top notch install work