Arlberg Hotham

If you love the lowest quality rooms on the montain and the worst customer service imaginable look no further than the Arlberg.After holding a booking for 2 years because of covid, our booking was conveniently 'forgotten.' Our room cancelled and no option to pay new rates or change dates. Stayed here every year in the dodgiest rooms the last 10 years. Constant emails and calls to get no response for months this winter. This joint is run by teenagers.If you decide to stay here expect nothing special actually, expect sweet F A. If you want a night out at the pub expect to get one of the following; warm beer, flat beer, wrong order or a cold meal. Don't turn up and expect them to get it right with more than 4 people.

I suppose all the rudest most cheap people decided to get into the hotel business together. Management was shockingly rude and the rooms are decked out with the absolute bare minimum, especially for the price which they charge. Would not recommend ever

this place has spring beds with brocken lights no aircon and a tv brand named chang ching. Even found a toenail on my bed sheets obviously not cleaned. Place clearly hasent been updated since the building was built false advertising. room 503

One of my favourite place to stay on Mt. Hotham, close to the Hotham Central. It is at bus stop no 2, so you can just walk to Hotham Central.I usually stayed in the studio apartment that allows to sleep up to 5 people with self contained kitchen and bathroom. It also a drying cupboard that makes sure your clothes and gloves dried overnight.If you are lucky some of the apartment on the upper floor have been renovated with a more modern bathroom and kitchen. The old ones are still fully functional. Just bring a lighter to light up the cook top, as this is much easier than using match stick. Make sure you left the apartment clean as you found it, throw your rubbish in the garbage bin, and recycles goes to the recycling bin. They are located in the garbage room on each floor.There is a mini market if you forget to bring something, and a pizza restaurant and bar if you are too lazy to cook.When you are tired from your adventure of the day, there is also a pool, sauna and spa to relax, the spa can be quite crowded. The pool is too small for lap swimminh but still functional.

Staff were absolutely incredible when it came to helping us with our room! They made sure we got the best possible holiday with young kids!Handy to have the bistro just there with great food and bus stop right out the front!Amazing stay!

We had the best family holiday experience at the Arlberg. Excellent location, friendly and helpful staff, great restaurant and bar at reasonable prices.Our 1 bedroom apartment was clean and had everything one would need.

After holding a booking for 2 years because of covid, our booking was conveniently 'forgotten.' Our room cancelled and no option to pay new rates or change dates. Stayed here every year in the dodgiest rooms the last 10 years. Constant emails and calls to get no response for months this winter. This joint is run by teenagers.They have held our groups money since 2020. We were all looking forward to finally getting back to the snow, so for them to pull this stunt is absolutely appalling

Let's get the elephant out early. 3* as the mattresses in our room were all (8 of them) dreadful. We barely slept for 5 nights.Aside from that the Arlberg was great.Friendly staff, convenient shop, great restaurant with tasty, well priced food and craft beer.The Tirol Ski-hire in the hotel were also very friendly and efficient. They couldn't have been more helpful.Please, just replace those bloody mattresses!

Was a bad experience not including the snow. If people weren’t so happy about being at the snow this place would be classified as a dive and be empty. I’ve worked in hotels at the snow and I was shocked at how bad it was for the money paid. Beds were horrible, rooms were cluttered and not clean. Credit where due helped us by changing our bed from two singles to a double but in all were uninterested. Bistro looked fun. For $365 a night I felt robbed

Horrible experience with staff and management!We stay at the Alberg quite often at Hotham, but after this experience we will never be back.The roads up to Hotham were a disaster, lots of snow and black ice had accumulated so obviously chains were to be fitted. Unfortunately when we got to the village one of our chains snapped and we started sliding all over the road. Given the danger we represented to ourselves and everyone else we pulled over outside the Alberg and assessed our situation.After long debate we called Hotham management and explained our dilemma, they told us it was fine to leave our car illegally parked outside the Alberg for that night due to the concern for our safety.Fast forward to the next morning, we are up at 6:00 am to move the car and free the spot for the Alberg. Hotel management comes out yelling at us stating we have broke all kinds of rules and will be fined. The lady told us “having broken chains was not an excuse” and that we should have “continued driving” in the relentless snow and ice. She was incredibly rude about the situation and had no sympathy.We did not receive a fine and Hotham management were fully aware of our situation, they were fine with it…Will never stay at any Alberg facilities again given their Staff and management care more about a free parking space than the safety of individuals.