Barbeques Galore Richmond

Had a warranty issue which dragged on with the online team but finally resolved. Michael (store manager) from Richmond was outstanding helping me to get some answers and made the exchange far too easy. He was very supportive through a frustrating process. Now, would recommend him and the store to everyone and won’t buy from anywhere else. Thanks Michael, you’re a champion.

As always, very friendly staff and extremely helpful, I didn't buy today but I can keep dreaming

Charlie was SO helpful. Excellent product knowledge. Saved me time and money with sharp recommendations.

Great service, thank you!Today I came to refill two gas cylinders. However, they were out of date so I had to purchase new ones.The boys in the store did the job. However, when I went back to my RV, the cylinders didn’t fit into my gas box.I got the kindest and friendly service and got a full refund.Thank you for your great service today!

Marked down prices are a bargain! We got our balcony set here and are very happy with it despite some problems at the beginning.It took a while to get an exchange for one of the defective chair we had, we had to call them up everyday and despite being told that the staff will give us a call when a new one becomes available, we were never contacted. We got our exchange in the end but it was a tedious week of phone calls/emails.Free parking at the back of the store is a bonus considering the busy streets in the area!

The Richmond store is great. Made a custom order for replacement pillows as my outdoor set was chewed by the dog. Unfortunately after multiple visit to Holmesglen store, I was told me you couldn’t get them, not sure if too lazy or just didn’t know how to order. Richmond store I would highly recommend.

I stopped by BBQs galore to grab some Christmas presents and was very impressed. They had an excellent range of meat spices and rubs, bbqs as well as outdoor furniture. I received great service from the shop attendants. I will be going back to purchase a new outdoor furniture setting in the coming months

I visited this store to purchase a small grill. The sales people were very helpful, and I brought one of the smaller Ziggy grills. The sales people took all my questions patiently.The reason I'm giving only 3 stars is because we were going to use the grill at a small party for the first time. Everyone came over, and only when it was too late when trying to connect the gas did we realize that the Ziggy has the newer LCC27 valve, and is completely incompatible with traditional gas bottles. We could not use the BBQ at all.Being the first BBQ I had purchased in over 5 years, I had no idea of this issue.It is imperative that sales people advise that appliances sold with the new LCC27 valve are incompatible with traditional gas bottles. It was disappointing to find this out only when it was too late.In fact, I had even mentioned that I already have a gas bottle, and therefore brought the BBQ without it, and even then, no mention was made to ensure that the gas bottle is compatible with the newer connector.

Sometime it is so unreal to find a salesperson who is that helpfull, courteous and expert in his product knowlwdge. We met Michael today to just having some information and he helped us sincerely and honestly, you are legend Michael. Feel bad that I did not buy anything today and took so much of your time but my next shopping is definitely from your store. Keep up the great work.RegardsJehan