Starr Partners Glenmore Park

We have bought this property from Starr Partners Penrith 7 years ago. Josh Cassells was a young man then but very professional in his dealings with us. So when we have decided to sell it, we remember Josh. He came to our house straightaway, He suggested a few improvements on the house to make it attractive to the buyers. When all ‘s done, the open house was scheduled and the house was sold within the next 24 hours. Starr Partners is excellent in what they do. Very professional and looks after their client very well. Thank You Starr Partners.Well done Josh.

Terrible terrible service if you’re a renter. Lack of communication from the property manager, provided with incorrect information about the property upon moving in, smoke alarm not even connected upon moving in and this needing to be resolved by the tenant, constantly having to follow up to get responses from the property manager, his manager was included in on emails but only monitored the situation never intervened and resolved the issue for the tenant and when the issue was finally resolved they didn’t even inspect the issue and further emails to them needed to be done for a resolution. Landlords must love them cause they’re definitely not there for the tenant. Poor performance of the property manager that mustn’t need to perform to KPI’s as poor customer service, lack of communication and unable to get things finalised in property before was occupied.

I highly recommend this real estate, I am very impressed with my property manager Georgia. This is referring to the Penrith office. I have been with Starr Partners for 3 years and I cannot fault them, Georgia is caring, understanding and I have felt she has been an advocate with repairs ect.i believe Georgia is an asset to the Real estate it's sad I've had to downsize and move on. I have also had experience with the rest of the team they are professional, efficient and friendly. Thank you for a wonderful experience.

Thanks to Joshua and all the team atStarr Partners Real Estate Penrith.Our house selling experience was great and they done the impossible, providing the best service and going beyond expectations to achieve the best outcome.We are really pleased with Starr Partners Real Estate Penrith & thank them for all their efforts.

As a renter with the specific property manger we had, I would never rent there again or recommend it to anyone I know. The communication is next to none. You need to email multiple times for the same thing to even get a response. Calling the office is useless because the calls are never returned. It’s pretty clear they don’t care in the slightest about the tenants. Took us months to get maintenance issues resolved. Some of which never even got sorted as the property manager doesn’t even respond. The only positive I will say is the girl who does the house inspections was always lovely and more willing to assist us than our property manager ever was. Extremely poor communication and customer service skills. I’m sure not all of the property managers are like this but our specific one was less than helpful.

Julie and Starr Partners staff were professional, helpful and friendly. Julie was realistic and gave us proffessional advice and kept us informed from start to finish with the sale of our property. We highly recommend Julie and her expertise.Mr and Mrs Little

Not happy with the rental team - Steve never got back to me regarding property issues, and now trying to take my bond, for cleaning that I had already had done, and for painting walls. Never sent me photos of the property of what they were questioning, did not provide quotes and completed all the work without providing me the final inspection. Then all the quotes were for way more then what they had even discussed with me. Will never rent here again!

I cannot fault Starr Partners customer service and management of our investment property in South Penrith. Linda always went above and beyond to assist us and was a pleasure to deal with. She was very thorough when checking applications in order to pick the right tenants for our property which took the stress off us knowing we were in good hands and is something every property owner looks for when engaging a property manager. I won’t hesitate to contact Linda in future if the need arises.

I don't know about other Starr Partner real estate but I can say Julie from Penrith was amazing in assisting us purchase our first home. We had horrible experiences with other real estate agents throughout our 6 month journey with arrogant and rude people wanting a quick sell. That was not the case here. Julie helped us along and made the process super easy with her kindness and helpful customer service. She is definitely a Gem to have come across. Recommend 10/10.

Useless company. I put really good rental application and after one week they sent me an email that your application is unsuccessful. The feedback I have received from them was owner decided to go with other application. Really disappointed