Australia Post - Willoughby Post Shop

I walked in with a package and before I could even say anything she just growled ‘jUst LeaVe It TheRe’ and then told me to leave. Bad experience. There’s something disturbingly terrifying about the old Asian lady’s presence. I thought that the was going to bite me or something

After waiting 30 min on the phone. They tried to give me a sob story about how the drivers are working 14 hour days. I'm currently working 14 hour days myself so I honestly don't want to hear that, I'm still able to get my job done. I can't currently can't pick up my package and the customer service rep I spoke to offered me no help no suggestion nothing. How can you work in customer service and not offer an option?

Consistent and efficient. I've had a few bad run-ins with some deliveries but the blame can't be placed on the post office itself

Very very very bad experience with the old auntie asian lady. I am an asian myself and thought I can connect with her but no just no. You know the feeling that everytime I pick up my parcel in the post office I will always have this anxiety and saying a little prayer that she is not in the counter or i will just avoid her line. And she doesn’t fail me every time. Everytime is a brand new experience. The tone, the sound and pitch of her voice to me and other customers. The almost angry face. I don’t need someone to be nice to me or respect me, i’m not expecting a smile or a greeting- but just be civil and be human enough to customers because we are all. I’m almost in tears at the counter today. And that’s another story to tell.

Sending a parcel today, staff are very efficient, queue wait time was only 2 minutes.

These guys manage to deliver no customer service whatsoever. I have dealt with them both in a personal and business perspective, over several years, and they never fail to disappoint. I dropped by the other day as it was on my way, and they also managed to be unhelpful. I already told myself before that I would never go there again, but it was a reminder.Northbridge LPO has a much better service and is my goto place.

16:45 on a weekday is a good time to go if you have a relatively quick task, such as in my case an ASOS return. The man who served me knew exactly what was required (asked me if they had sent me the barcode to allow him to print out the return delivery label & provided me with the proof of return receipt). Other than a short wait in line I was in & out in like 1-2min.

Order my post supposed to come but had to pick up payed extra for postage to leave it front of door and they didn’t

Friendly, helpful staff. Wide variety of goods for sale.

Restricted to being open only business hours, so you usually have to take time off work if a parcel ends up here (eg have to sign for something).Has a parcel locker which is great if you can have items sent to itHelpful staff