Koala Living Castle Hill

Very good customer service. The designs are so unique. Highly recommended and great value for money.

I loved the stuff, very intricate and modern. Customer service was also quick and helpful. Would recommend to anyone who is looking forward to having a good-looking house. Furniture was also very unique and we had a great experience.

Short version of this review is save yourself a lot of headaches and buy your furniture from a trustworthy business with a good customer service. The sales team in showrooms are great, but as soon as you pay, the trouble starts.Now the full story for the ones who are into fact checking.I purchased a dinning table a week ago and they delivered the wrong one to my place. They asked to drop it off and then they will swap. After calling their so called customer service, I received no apologies. not even in words. The lady told me that I will be contacted in 48 hours to schedule the new delivery in 1 to 2 weeks later. After I complained that I can’t keep taking leaves for your business mistakes, the lady said I am sorry but that’s nothing we can do.Then I requested to cancel the order and asking for a full refund. But after an hour, the staff who made the mistake called me directly and was constantly apologising. She was close to crying and gave me the feeling that her boss put a lot of pressure on her and passed all the blames to her. In the end, because we felt so bad for her and also they offered a quick delivery in 2 days, we agreed to accept the table in one condition and that was if they wrap the table to avoid any damage in transit as the table was sold as is. But when they delivered the table, it wasn’t wrapped at all and it was scratched. And sadly, I was stupid enough to not have those promises in writing.At the same time with purchasing the above table, we ordered a whole set of sofa and paid the deposit. And of course with this business, the refund is not possible after you put in the deposit and they only offer you store credits which is worthless. I had to pay the full amount to finalise the delivery on 20th and asked for writting that date on my receipt. But believe it or not, right after the business hours they send me an sms that their third party delivery company is going to holidays because of some religious event for 1 week and I need to contact them for rescheduling it and the first available date was 6 July. Please note that the event is a recurring yearly event and it is always in their calendar. They didn’t know that until I paid the amount in full. Isn’t it fantastic?Long story short, I lost all other furniture store discounts and stock availability because I made a mistake and chose Koalaliving.After making a scene and going through a lot headache in the store, they offered me 125$ store credit or a refund minus 20$ membership in the invoice. And again this offer was not made by default. It was after a lot of back and forth and headache.And to be fair, in store staffs were so kind and polite but based on what they said, they were not authorised to take any further actions.I am sure I need to add to this story because with this poor customer service, it won’t end here.

Had a wonderful shopping experience. Last day of sale. So.e tech glitches but in the end everything was fine. Happy with the purchase and looking forward to couch delivery.

We had a great experience at koala living shopping. Especially sales executive Miles assist us with patience and has answered all the queries before we made our decision. Really happy with the shopping here and looking forward to many more.

I recently had the pleasure of shopping at Koala Living Castle Hill for some new couches, and I have to say that my experience was fantastic. From start to finish, the staff were incredibly helpful and friendly, and I couldn't be happier with my purchase.Omega and Karma were both exceptional in their customer service. They took the time to understand my needs and preferences, and they were able to guide me through the store's extensive selection of couches to find the perfect ones for my home. They were patient, attentive, and knowledgeable, and I felt confident that I was making the right choice thanks to their expertise.The quality of the couches themselves is also outstanding. They are well-made, comfortable, and stylish, and they have already become a focal point of my living room. The prices were also reasonable, and I felt that I received great value for my money.Overall, I would highly recommend Koala Living Castle Hill to anyone in the market for new furniture. The staff are top-notch, the selection is extensive, and the quality is unbeatable. Thank you, Omega and Karma, for making my shopping experience so enjoyable!

I recently had the pleasure of visiting a local furniture shop, and I must say that it was an absolutely outstanding experience. From the moment I walked through the door, I was greeted with warmth and genuine hospitality, setting the stage for what would turn out to be an unforgettable journey of finding the perfect pieces for my home.First and foremost, the selection of furniture was simply remarkable. The store boasted an extensive range of styles, designs, and materials, catering to a diverse range of tastes and preferences. Whether I was in search of a sleek modern sofa or a classic rustic dining table, I was pleasantly surprised by the vast array of options available. It was evident that the shop had carefully curated their collection, ensuring there was something to suit every individual's unique style and needs.The quality of the furniture was truly exceptional. Each piece exuded a sense of craftsmanship and attention to detail that spoke volumes about the dedication of the shop to provide their customers with only the best. The materials used were top-notch, and the furniture was built to withstand the test of time. It was evident that this shop takes immense pride in offering high-quality products that not only look stunning but also promise durability and longevity.The staff at the furniture shop were an absolute delight. I was greeted by Elissa who was knowledgeable, friendly, and incredibly patient. She genuinely listened to my requirements, providing expert advice and guidance without ever making me feel rushed or pressured. Her expertise in interior design was evident, as they skilfully helped me envision how each piece would complement my existing decor and create a cohesive look. Her personalised attention and willingness to go the extra mile truly made my shopping experience unforgettable.My visit to this furniture shop was an absolute delight. The remarkable selection, exceptional quality, friendly staff, affordable pricing, and inviting ambiance made it a standout destination for all furniture needs. I cannot recommend this shop highly enough to anyone seeking to furnish their home with style, grace, and a touch of elegance. I'm already looking forward to my next visit!

Absolutely love the quality of their furniture and decor items. Designs are unique and totally worth the price tag. Definitely buying here again.