Luxe Care

Don’t use Lux care/Local Guardian. We had the most terrible and stressful experience! Lux care are quick to come out and promote their services and tell you everything you want to hear! Unfortunately once you sign up it is a totally different story. They don’t bother answering there phones. Eventually when they do it takes weeks for things to get organised and approved . In some circumstances months! It is ridiculous! No one seems to take accountability for their actions it’s a blame game! I found the quickest way to get a call back was to send an email and document everything. This way someone needs to be held accountable for their actions.My Dad was ill and has since passed away. I ordered a bed for him as he was doing Palliative care at home. I was told by Lux care and reassured the bed was being delivered that same day. Alot of thought and effort went into ordering the bed. I end up calling the supplier Aida care only to be told Lux care had actually cancelled the order. At first I didn’t believe this was the case. I called and spoke to Lux care they re assured me this was certainly not the case. To cut a long story short this was actually the case .I ended up calling local Guardian directly to-get to the bottom of this . This was another disaster no one was taking my call. Eventually I spoke to a very rude man and confirmed the bed had indeed been cancelled by Local Guardian! I am discussed with the way this situation was all handled. Cabrini Palliative care had a bed the very next morning. Where is the compassion and loyalty to their patients and families? I am intrigued the reviews showing are mainly from 2 years+ ago. Where are all the most recent reviews? I am sharing my story so no other family needs to endure this heartache!

I have been with Luxe Care for some time now. I am 81, have lost the use of my right leg and have recurring heart problems so am in real need of what Luxe Care has to offer. The services I receive are excellent. The lady who does my shopping and house cleaning is dedicated, caring and 100% reliable. I'm so grateful for everything and can't recommend Luxe Care highly enough.

A huge Thank You" to Emily and her team for working so hard to find the right carer to work with an independent 95 year old who is desperate to remain living safely in her own home. Greatly Appreciated Emily

We had been suggested to use Luxecare but the numerous calls over a few weeks to speak to someone was futile. Nobody seemed to know anything and management did not call us back. A very poor experience. We went with another agency who sent us wonderful live in staff.

Luxe Care is an incredible home care service. Such warm, friendly staff helped me and my husband in so many ways, I cannot thank them enough. I required them for daily assistance with moving my husband in and out of bed, daily hygiene help and weekly house cleaning, and they did all of it with such care, respect and professionalism. I highly recommend their serivces.

My 93 year old father has been with Luxecare since he was diagnosed with cancer 3 years ago. He is now having 24 hour care.I have nothing but praise for the beautiful, kind , caring, knowledgeable and practical carers taking care of my dad.They are part of the family.There have been changes at Luxecare since we started and all for the better. There is always someone we can talk to via phone or a home visit.Any services we have required have been organised promptly and have been appropriate.100% would recommend Luxecare for your loved ones care.

I am privileged and honoured to be working with this amazing company called Luxe Care. Through my whole working life and being associated with quite a few companies and various fields of work, I can honestly say this is far the best one ever. Luxe in my opinion has so much integrity, compassion, professionalism,understanding, assistance in every way and so much more not only to their clients but towards their emloyees. All the staff are always ready to help not just in theory but in practical ways as well. I would like to especially acknowledge Margaret Zarkadas (the Care Coordinator ) whom I am in contact with mainly. Margaret is very professional, caring, helpful, understanding, gentle, honest and also very down to earth.Thank you Luxe and Margaret for all you do for the clients and all of us who are blessed to be working for you and with you. It makes our job very enjoyable and satisfying. If you are looking for a new change in your career, Luxe is definitely worth trying. (And just in case some of you out there may think I got paid extra to say all this, no I mean this all sincerely from my heart.) Pat Kennedy

In our financial planning business, where we assist numerous clients with Aged Care and Home Care needs, we have dealt with the staff at Luxe Care over the years.We have always found the staff to be professional, polite and knowledgeable, which gives us great comfort in being able to refer clients.Home Care is a complex area and the staff at Luxe Care help take the anxiety out of the process.

A huge thank you to all the staff. My mum has commented a number of times about how lovely, caring and professional the staff are. The range of services you provide are excellent and you have, and continue to help mum stay in her home with dignity. I have also found the staff lovely to deal with and nothing is too much trouble. Your staff truly care about their clients. Not only do you help mum, you have given me such piece of mind, knowing that mum is getting such wonderful assistance and having more social interaction and structure built into her weeks. Thank you.

I am one of the many carers with Luxecare and have been with the company for about 5 years. I must say that in my 15 years experience in the field, Luxecare carers work together in teams to provide an excellent standard of care for our clients. We work together with care coordinators to find solutions to health and wellbeing issues that may crop up, occasionally, with the wonderful people that we support in their homes. We communicate using the latest technology to keep our managers and other team members up to date- whether that may be feedback about a meal that the person being cared for really enjoyed, their preferences, changes in abilities or condition. It is all about maintaining their independence as much as possible (especially during the covid crisis)As carers, we have access to free on line training which helps ensure we are all up to date with all the latest information on health and safety.I consider it a privilege to work with the clients I support.I have worked with many veterans, community leaders and the Mums and Dads who have helped protect and grow Australia.