Quest Caroline Springs

Room was nice and big perfect for 2 people/friends and separate bathroom fab. But furniture was quite damaged. The table tops were bubbled and peeling.

Great short stay. Reception staff was a friendly and helpful young lady. The room signage could improve, was hard to notice on first arrival.

The location and room were to our expectations. The only fault was no hair dryer and ironing board cover was too large. I would stay here Gain

Reception service hit and miss.When it's good it's good, when it's bad it's bad.. definitely prefer night staff.1 apartment rooms very nice & clean with fridge & washing machine.

I choose Quest Caroline Springs because my wedding venue was only 15 minutes away. It would be easy for my friends and family to stay there after our big event. They accommodated us with a late check out until 3pm which was great and also told them our transport was coming to collect us at 3:45pm and asked if they could accommodate us an extra hour as we were running late with hair and make up. The team at quest said I would have to pay for the whole room if we stay past 3pm and I was so stressed out as a bride as I had the team taking photos and was just rushed out and wasn’t understanding. My partner also told me that both apartment wasn’t paid as he got there earlier the reception made him pay $600 for the room & $300 for the bond. My partner just paid it but I have told him that already spoke to someone that I would pay 2 weeks in advance which was transferred and sent them an email but never got a receipt. Went down to reception the day before the wedding and already a stressed bride the girl at the front was hopeless had no idea how to handle my question and was so rude. She said have to check with the accounts team but are you serious? You guys just ask people to transfer the money and don’t keep a record and make partner out of pocket of $600 when it was already pre paid. Then I got a call while at dinner that they’ve check their system and that they would refund my partner and then go there the next day and the team couldn’t even process the refund. Made no sense to me and I will never ever stay there and after I told all my guest to go there. Worst experience and if I could give a zero star I would. Don’t go there!!

Receptionist Aimee was not helpful and very rude. On our 5th day of staying in the hotel, we asked the Reception in the morning before we left to clean our room / apartment, we arrived back in the hotel at 4 PM and apartment was not serviced and clean! So disappointed! Very poor service and lacking customer service skills! Not going to stay again in this hotel / location.

Modern, clean rooms, great service. No restaurant or bar but good restaurants nearby and you can charge back to your room at some of them. Couldn't get the casting to work on the telly but that's not unusual. Would definitely stay again.

Pathetic experience!Our rooms weren’t ready when we arrived at 2.30pm. There was only one staff at the reception who was checking in all the guests and also answering phones which the process really slow and tedious. When I asked when will my room be ready, they said we can’t give you an estimated time. I can only imagine how the stay would be if the check in experience was so pathetic. The lady was rude and did not even smile and greet us. She did not even apologise and said you can give us whatever feedback you want. I told them that I have a baby with me and still no compassion. I am never staying here again!!

The price was good and so was the location but the bed was so uncomfortable and there wasn’t body wash in my room! There are stains on the couch and when I got a bowl it was really dirty. The other ones were really wet. The spoons were dirty and they didn’t even clean the room before my family entered

Modern hotel located next to shopping centre and local shops on access road. Road noise a bit loud but bearable. Windows should have been double glazed.