Cold Rock Ice Creamery Bendigo

Great ice cream and customer service. Served by a lovely young lassie with red and black hair and very nice eyebrows. She was an absolute sweetheart who my deaf granddaughter just adored. The only problem with this restaurant is finding a park!

Maggie was an ABSOLUTE champ today sorting out the after school term rush BY HERSELF! She was the only staff member in on practically the busiest day of the term. She did it all with a huge smile on her face and the best personality. The fact that she was rostered on solo was absolutely shocking. Who ever was responsible for that has got rocks in their head. You’re lucky to have Maggie and I hope you show her that appreciation. She was a star and made the 25 minute wait worth it.

My partner and I visited the store yesterday (21/5/23 at approximately 330 in the afternoon)Upon the first visit another customer was placing a lengthy orderThere were 2 staff membersOne was serving and the other was cleaning and completely ignored usWe decided to return a little laterAt approximately 4 pm we came back to the storeBoth staff members were still cleaningWe stood for approximately 5 minutes wanting to place an orderWe were ignored againWe left the store and didn’t order anythingThe staff were a lot more interested in cleaning and not customer serviceVery disappointed hence the poor google review

Ordered a Complicated Item & Asked For The Thickness To Be MAXIMUM!!!!! SPOT On !!Banana Toffee ShakeService Attendant That Wrote This Made My Night, CHEERS...

I am really disappointed with Coldrock Bendigo. They are registered with multiple delivery services, yet I have had my orders declined 3 times now! I have ordered within the opening hours and decided to call to see what had happened. When I called, two of the times the staff member was so rude and said ‘we are busy so not doing your order’ and the second time ‘we don’t want to do the online orders tonight so are turning it off’. I mentioned that I had already been charged as the order was accepted and was told to sort it out with the delivery company. They are so rude and have absolutely no customer service skills! They are losing business by doing this and I have to wait upto 5 days for my refund.

The staff were friendly and efficient. The icecream was delicious and there are plenty of flavours and combos to suit everyone. The only criticism I have is the disgusting wood spoons. I understand everyone is pushing for sustainability but they made my icecream taste like wood. Even if there was an extra cost for a proper spoon it would be better.

Woman serving had a terrible attitude, tall with dirty blonde hair, and was charged $28 for 2 thick shakes. Displayed at $9.90 for a regular size, but because of mix ins, one singular oreo and one singular tim tam, was charged a lot more. Was not notified that the mix ins cost extra nor was it displayed for the shakes.7th March, 6:30pm.

The service was wonderful by a very overworked young lady . Why on earth was there only one person working when the place wss full of people , 7 people left before they could be served , young kids were distressed because of the wait . Surely management knew it would be busy because of the early school finish . Not good enough to treat staff like that .

We went in on a public holiday and it was busy. The two girls were busy, but did an amazing job despite this. The smoothies were delicious and just what we needed.