STRAND Midland

Just went into the newly renovated store in Midland Gate to purchase a new handbag, wondered around looking for about 10 minutes and not 1 of the 2 ladies acknowledged me or offered any assistance , so hence i left the store ...

Came in a week ago and spoke to the girl who was working; I told her exactly what kind of bag I was looking for and she just said 'okay', then walked off and started fiddling with stuff behind the counter.Very disappointed in the customer service here.

Good selection and reasonably priced. Went here to get a large suitcase. The lady there(don't know her name) was extremely helpful and knowledgeable - I sort of bombarded her with questions/opinions and everytime she replied very sensibly and impartially. Though buying just a suitcase, absolutely loved this shopping experience !!

I recently has a problem with a faulty suitcase purchased from another Strandbags store and ended up breaking the zip to get my belongings out.I had to fly back to QLD a few days later and was stuck with a broken suitcase. I went in to chat with the staff at Strandbags Midland to see what my options were and they were absolutely wonderful.The staff, and especially the store manager, Athena, were super helpful and did their absolute best with quite a unique situation. Athena followed through and got back to me when she said she would and I could tell she genuinely wanted to help me. After checking a few things to do with receipts and warranties, I ended up with a new case. I couldn’t have been more pleased with the exceptional customer service I received from Strandbags Midland :)

I walked in, hoping for someone to greet me and offer assistance, huh !! I may as well have been a ghost.. a surly looking woman walked over to me and grabbed an item and walked off.. I made the assumption that she worked there and it seemed there was another staff member in store also.. with the amount of shops that have closed down in Midland Gate, you'd think they'd be welcoming.. I get better service in the major retailers in the building.. my hard earned money is way too good for this store!

Always like Strandbags Midland. Staff are friendly and helpful. Would buy all the time if I could. Lol!

Friendly service, found a lovely little bag just right for me

Fabulous selection of bags very helpful friendly staff. I had to return my purse 3 times the staff were understanding pleasant and caring i eventually got the right one!

Hannah at strand bags midland gate was such a legend! overall great customer service, super friendly girl, check out was so quick and even went the extra mile to take off all the extra plastic off my new bag purchase, give this girl a bonus!! xo

Staff when I attended store, were very abrupt, rude and the utter most uncomfortable atmosphere to shop in. Will never return and regret buying the guess bag from them. Should have waited until I went to my local store and just got them to request the bag from Midland store (as ellenbrook advised I could have after informing them also of my experience at Midland). I had my children with me (3 of them) and they were well behaved, I'm certain in was because of my appearance/nationality/ethics; terrible in this day in age to have others especially when you would love to treat yourself; made me feel like I didn't even want to treat myself anymore. Sickening and felt so disrespected! If your of different ethic don't go to this store. The ladies in ellenbrook are fantastic! And will get to know you on a personally level if you shop for guess as much as myself.