Inventors of the Future

As first time users of this childcare we understand that sometimes things go wrong. Things get missed and mistakes happen. We get that. But the sheer incompetence of the management of this centre is beyond ignorance. The number of times they have neglected our child’s needs is more than we can ignore. Absolutely not complaining about the educators. They do their best. But the management is appalling and to make matters worse there is zero accountability. Every time we complained we were somehow told it was our fault or that we had misunderstood or not communicated well enough. If we’d received an apology and strategy to move forward we would have been completely satisfied to let issues slide once or twice but the blatant refusal to accept blame or implement change is beyond reproach. The policies are also ridiculous. Refusing to rock young babies to sleep due to OHS concerns, having all ages in shared rooms until 10am, no orientation program at all even for first timers because of flu season, minimum staffing at all times so no one ever answers the front desk or phone because they are needed on the floor. It has been the worst experience. They call me numerous times a week because they can’t get my child to sleep, even after 6 months and that ruins our whole afternoon and evening with an overtired Bub. Meetings, plans, our work all compromised regularly because they were unable to do their jobs effectively. Not to mention the constant worry because they forgot to feed him or change his nappy dar too often. Trust goes a long way in childcare and we would not trust this centre with a houseplant moving toward. DO NOT SEND YOUR YOUNG CHILD HERE.

I moved my daughter from another daycare in Williamstown to Inventors in Newport at the start of the year, and it was the best decision I made. The educators really care about the growth and wellbeing of the children and my daughter absolutely loves it there. The staff are always really friendly and have time to talk to the parents. I would highly reccomend Inventors of the future.

All staff are very friendly and welcoming and quickly learned my son's name. As a new centre it's very clean and I have been impressed by the musical activities and daily updates provided. My 1 year old loves it there!