Australian Red Cross

First time ever in this country, I have experienced such a rude & racist staff. I bought a few clothing items from this store today and I had to return a couple of items from my previous purchase. The lady over there did the whole calculation incorrectly and charged me $4 more. After sitting in my car, when I reconciled, I came to know about this error. I went back in and informed them about there error. The lady who did the billing did not accept her error and kept on telling me that she did the right calculation. There were 4 other staff there and all agreed to her while it was crystal clear that there was an error in the billing. I continued explaining my side (not for the sake of money but just so they know their error and no other customer would need to face this kind of inconveniences). At the end, one by one all staff understood my point but they continued to support their staff member. The manager lady was also favoring their staff despite knowing that she was wrong. The manager even passed some racist comment on me and made it sound like Im there for money. They were very rude and racist throughout the whole time. At last the manager lady gave me $4 back which I put in the donation box right there and told them that it wasn't about money but about the clarification and accepting the error. Still while i was going out, they were blabbering bad about me. I do understand that it's a donation store and staff works there voluntarily but they need to understand that they are dealing with humans and hence they need to behave as humans. They need to know how to accept their errors when they are at fault. When I came to write my review here, I saw plenty of other negative reviews about this place which didn't surprise me at all. The management of Red Cross should be very careful while selecting their employees. Just because they are volunteers doesn't give them the right to be racist and insult the customers and call them greedy. I would never visit this store again and would never recommend this to anyone. Extremely awful experience.

Not a great range of like new clothes. More worn. Slightly higher prices than other op shops. Were open to bargaining the total on multiple purchases though.

Great place to shop pricing is quite fair on most items, they have been helpful and accomodating every time I have been there.

Very rude lady over pricing everything -I thought the red cross was there to help people buy affordable stuff . Doesn’t hurt to smile and be kind. The other staff seemed frightened of her. Won’t be going back.

Friendly volunteer staff looking after a large well stocked store.Plenty of clothes and books.Not much furniture

Over priced!And over heard someone asking if they had concessions for people on a low income who have no other option and have to shop at an op shop and they don’t...I thought they are a charity!Also the staff were rude and over charged by 40$ had to return to rectify the transaction

A few things to point out here.A jacket that’s fake leather is priced at $245 is insanely ridiculous.A second hand watch, not a brand name, $375. Shameful.This is a second hand op shop and these prices are crazy. I can go to Myer and buy the same items cheaper and brand new.Corporate greed extends to these op shops in a big way.You can’t charge retail when your item is second hand and not worth anything.Red Cross more like double cross..

Friendly staff, good items to purchase.Wish the clothes were sorted by size as it takes a while to look through clothes that you specifically want. ✨