Statewide Services

Had to get my shaver repaired and they received it, fixed it and sent it back within a week. Good thing too because the razor bumps were starting to look embarrassing.

Ordered product from their website, it arrived incorrectly, offered to exchange it so long as I pay the return freight and cop a 20% restocking fee. Lesson learnt, don't order from websites with drop downs. Get on the phone and wait like you have too for any kind of service these days, then get the supplier to do the selection, that way you don't cop all the additional costs for website mistakes because the onus is on the customer to get it right.

I contacted Statewide Services due to an issue with my Braun Epilator Silk-epil 7. The representative advised that I needed a new head and assisted me over the phone in choosing the correct product. After a few days, I received the item in the mail, but unfortunately, I noticed that they had sent me a shaver head instead of an epilator head.I called Statewide Services back and spoke with Jim, who was very helpful. I explained the issue to him, and he requested that I email him an image of my shaver. A few days later, I received the correct epilator head in the mail. Jim provided outstanding customer service, and I am very pleased with his efficiency and work ethic. I appreciate his effort in finding the correct product and sending it to me with no hassle.I highly recommend Statewide Services and Jim for all your shaver needs.Melissa.

I think place does warranty repairs/replacements for Oral-B toothbrushes for Australia, and some electric shaving brands.I've had to made a few electric toothbrush warranty claims, and each time they've provided a replacement. They have also been timely in returning a replacement device in the mail very promptly (within 1-2 business days of receiving the faulty item). Good stuff. Can't really ask for better customer and warranty service.

Karlos' knowledge of products and their fix is amazing. My 12 year old Braun Silk Epil wasn't at it's best. Karlos diagnosed the issue over the phone, I sent it in for testing & one new head later it's back to it's old self. The turn around time from sending to return was less than a week. BRILLIANT customer service thankyou

Bought a new clipper head attachment for trimmer after I accidentally broke the original. 12 dollars charge delivery but it would have cost me that much in petrol to pick up anyway. Arrived in 2 days and works great.

They understand the urgency of spare parts needed. I bought before 12pm and got it the next day by 9am! Really one of the fastest purchase I’ve came across. Will surely think of them whenever I need spare parts. Very reliable.

Karlos is awesome, diagnosed the problem super quick, was polite and solved sent me on my way with a brand new charger free of charge :)

Had to send in my device for warranty repair replacement. Whole process was free, smooth, hassle free and quick! Sent in via reply paid postage on a Wed, received the repaired/ replacement back via post on Tue! They set the bar for how service should be! Am thoroughly impressed.

Recently had our Breville Oracle repaired by Statewide who did a fantastic job. They were fast, offered great explanations on the issue and advice but most importantly our machine is working perfectly.