Quiksilver

Finally a day off on the beach coupled with a visit to the Quicksilver shop. They got a brand of (Waterman) shirts that is addictive for great styling and soft easy wear material. After having made my purchase with a delightful sales assistant, the manager who just returned from a break, stopped me at the door because she wanted to have a peek in my beach bag.Standing there, already wearing a Quicksilver shirt and shorts purchased last year, with a Quicksilver shopping bag in my hand containing garments that I have just purchased front of her, I did not think I have merited the definition of a thief but I replied - Certainly you can however, if you do insist on looking in my bag I will return these items and void the purchase.She replied without care - Sorry but I have to look - at which point I opened my bag to expose a towel, book and suntan lotion.Great - she said at which point I turned on my heel back to the cash register and returned/refunded purchased items.She was dump founded and told me that it was Store Policy to inspect my bag.Understand it completely- I replied with a smile- but it’s my Policy not to support a store where they think that I come to steal.Some may think that I over reacted. Given all the circumstances I don’t think I did. I think it is the easiest thing for service providers to tar all of us with the same brush because it’s cheaper for them that way. We now have the technology that can enable us to differentiate between hoods and safe drivers when it comes to insurance. Honest people also do not need to be humiliated by just investing in electronic scanners, Quicksilver.

Shoutout to kumi for her great customer service.

I was lied to 2 times by different staff. I bought a pare of Carves last year and the lady said they have 1 year warranty. After a few months they started to bubble up. So I went back to return them and a lady said I could replace them or get a refund and she said yes they do have 1 year warranty. However after speaking to her manager the manager said that the person who served me last year lied about the 1 year warranty therefore can't get a refund or exchange. So the lady said yes they are only 6 months now and the person who served me who said it is 1 year doesn't work here anymore. Even though this lady just said to me a few minutes ago yes they have 1 year warranty she quickly changed her mind and said its only 6 months. So really I was liked to 3 times. And the manager didn't even care to speak to me or solve the issue. So I will never be going back to QUICKSILVER OR CARVE to purchase any of their products again. You must be careful of wasting your money here.Absolutely appalling service and product.

I love this place, a range of surfing goods are provided here, also this place has helpful, charming and knowledge member of staff, i usually buy my back pack in quicksilver outlet. I love quicksilver...

Customer service is ok but there is not much option and is expensive

Great place. Range of men and women’s with the adjoined Roxy store!Only really looked at ladies but they had a great use of space as everything was covered, range of sizes and styles of bikinis. Two dressing rooms with no limit on how many you could take in.They also appeared to have a small selection of children’s clothing towards the back on the left as you enter.Two ladies working there were super friendly and helpful!Surfboards, dresses, skateboards, shorts, hoodies, jumpers - all sorts to choose from!