Prestige Inhome Care - Geelong

Prestige Inhome Care was an absolute nightmare to deal with. We had them provide help for 4 months and during that time there was no consistency in who came to clean or assist mum with shopping. Many times they simply didn’t show up or days that they could were changed at the very last minute. We asked for assistance in the garden and this took 2 months to arrange. Phone calls to admin were never returned and solutions to care were very hard to resolve. Staff that did come were efficient but we would have had up to 6 different workers when the case manager assured us it would be the same person weekly. My parents deserved way better. I would STRONGLY suggest you choose a different provider

Prestige Income Care was exceptional for my Great Aunt. It was quite a responsibility to juggle work and caring for needs at the same time. Her physical ability slowly deteriorated and it was getting too much for me. Because my Great Aunt is only physically impaired, but mentally aware - i didn't want to disrupt her lifestyle by moving her into an aged care facility. I contacted Prestige Income Care, and they came out immediately to do an assessment. My Great Aunt was relieved to remain in her own, and open to having in home care. I have been ecstatic with dealing with Prestige Income Care for the past few months - and i highly recommend them, and their carers.

First week no show for morning shifts. Had to get another company to cover, otherwise I would’ve been left alone for 4 days. Communications are terrible, the worst company. Stay away!

Support workers are excellent which is the only reason I stay with Prestige but Prestige administration are totally incompetent. I have had to take stress leave from workmany times over the past few years because of the constant pressure put on me by Prestige to fix their rostering issues. They struggle to read my emails accurately and to action them accurately, often leaving my severely disabled son with severe BOC stranded and then the invoices need to be corrected. All attempts at feedback/complaints result in new incompetent people. The good thing about Covid lockdown was there were no changes to the rosters resulting in there being no administration issues so long as no one (carer or us) cancelled. I would never recommend Prestige!!!

I was thrilled to receive this feedback yesterday – “Alex, I want to thank you so much for your service, advice and definitely the wonderful care that was given to my dad. If you could also please pass on my gratitude to Deb for her care for dad. He enjoyed her company and the care she provided. I will be highly recommending Prestige to anyone in the future.”

About four years ago my wife's Alzheimer's became too hard for me to handle on my own. Although we had a package with My Aged Care and another provider, our provider could not keep up with the workers, particularly the same ones, which I found to be very important. Our provider ended up out sourcing to Prestige in Mornington, the best thing that could ever have happened. Every one of their workers was not only caring and new their job well, they also counselled me as I was really struggling. These ladies would take my wife for drives, sit on the beach feeding the seagulls, becoming almost part of the family. One of the Prestige respite workers had a baby and phoned me from her hospital bed to tell me all about it. She of course had to take time off and eventually moved to the Gold Coast and still regularly phones eighteen months later. This is just an indication of the caring people Prestige employ and I couldn't recommend then highly enough. My wife unfortunately spent her final three months in a nursing home as aggression is part of dementia. The nursing home was brilliant, but it was cutting off my arms and legs putting her in there. I lost her in March last year and I am still grieving badly.